MONTRÉAL, QUEBEC – 21/12/2025 – () – With insurance companies striving to modernize operations and meet increasing customer expectations, automation has become a strategic priority. In this landscape, Univesta Insurance—one of Quebec’s largest property and casualty insurance and financial services providers—has selected Olivo, the AI-powered platform developed by Koïos Intelligence, to digitize and automate key customer submission and onboarding workflows.
As part of the new deployment, Univesta will introduce AI agents into its personal insurance division in the coming weeks. These agents will support home and auto insurance processes by accelerating quoting, underwriting, and customer service activities. Built for continuous 24/7 interaction, the platform is expected to eliminate duplicate data entry, reduce administrative workload, and enable customer-facing teams to focus more fully on advisory services.
According to Univesta leadership, adopting Olivo aligns with the firm’s long-standing commitment to client-centric service. By integrating specialized insurance AI capabilities into its operations, Univesta aims to empower brokers to concentrate on high-value advisory roles while enhancing the overall experience for both clients and internal teams.
Within Univesta’s workflow, Olivo’s AI agents will automatically process insurance quote requests by extracting relevant information from customer-submitted documents. This data is then transferred directly into Univesta’s existing management systems, removing the need for manual re-entry. Olivo’s document intelligence technology converts unstructured policy documents into structured, actionable data, while secure API-based data transfers ensure compliance with GDPR and AMF requirements and maintain compatibility with the insurer’s current technology stack.
Koïos Intelligence developed Olivo as a multi-agent AI platform tailored to the operational realities of insurance brokers. By addressing common challenges like document processing delays, manual data errors, and limited service availability outside business hours, the platform is designed to deliver immediate efficiency gains without disrupting established systems.
The implementation is expected to allow Univesta brokers to reallocate significant time previously spent on administrative tasks toward client consultations and relationship management. Across Koïos Intelligence’s customer base, organizations using Olivo have reported measurable performance improvements—including higher sales conversion rates, faster underwriting cycles, and substantial reductions in quote processing time—through automated handling of routine inquiries and intelligent routing of complex cases.
As competition intensifies in the insurance sector, the collaboration between Univesta and Koïos Intelligence reflects a broader industry shift toward AI-driven operations that balance efficiency with personalized service.
About Univesta Insurance
Univesta Insurance is one of Quebec’s largest property and casualty insurance and financial services firms, with over 70 years of experience delivering tailored insurance solutions across a wide range of industries. The company serves businesses and families throughout Quebec, providing expert guidance and comprehensive coverage options.
About Koïos Intelligence
Koïos Intelligence is the developer of Olivo, an AI-powered insurance platform that automates customer interactions, quote processing, and document management for personal and commercial insurance. Operating 24/7 across web, phone, text, and email, Olivo integrates with existing management systems and supports property and casualty, life and health insurance, and financial services. The platform is GDPR, HIPAA, and AMF compliant and is available for deployment across multiple cloud regions.