(SeaPRwire) – RIYADH, SA – 10/04/2026 – (SeaPRwire) – As telecom operators speed up their shift to AI-driven operations, Salam is modernizing its service management by choosing GreySkies’ AIOps platform. This move is strategic, aiming to boost operational visibility, automate service assurance, and handle the increasing complexity of next-gen digital services.
The Saudi telecom and ICT provider has chosen GreySkies as the core technology for its new AI-enabled Unified Service Assurance Management Center. This deployment aims to provide comprehensive, real-time insights across Salam’s network infrastructure, digital platforms, and service layers, allowing for more proactive and efficient operational management.
Through this implementation, Salam will achieve end-to-end observability by combining network performance metrics, infrastructure data, service KPIs, system logs, and customer experience indicators into a single analytical framework. Powered by advanced AI models, the platform can detect anomalies in real time, correlate events across domains, and automate root-cause analysis to speed up issue resolution.
The new management center is set to be central to improving service delivery across Salam’s diverse portfolio. The company continues to expand its presence in various segments, including Salam Mobile, a Mobile Virtual Network Operator offering digital-first mobile services. In the consumer sector, Salam provides high-speed connectivity like Fiber-to-the-Home (FTTH) and 5G Fixed Wireless Access (FWA), while its enterprise and wholesale division offers cloud computing, cybersecurity, managed services, satellite communications, and digital infrastructure solutions.
By deploying GreySkies’ AIOps platform, Salam seeks to achieve several key operational improvements:
- Proactive detection and resolution of service issues before they affect customers
- Greater operational efficiency via automation and AI-driven analytics
- Enhanced service quality across mobile, fixed, and enterprise offerings
- Scalable support for evolving network architectures and digital services
Company executives stressed the strategic value of this initiative. Salam’s technology leadership noted that strengthening operational intelligence is vital for maintaining high service standards amid growing network demands. GreySkies pointed out that this deployment will shift operations from reactive troubleshooting to predictive and autonomous models, boosting both reliability and customer satisfaction.
The GreySkies platform is built to support complex, multi-domain environments and future-proof network architectures. By merging real-time analytics with predictive insights and automation, it allows service providers to streamline workflows, reduce downtime, and adapt better to emerging technologies.
This partnership mirrors a wider industry trend toward AI-powered service assurance, where telecom operators are investing more in intelligent platforms to optimize performance, cut costs, and provide consistent, high-quality user experiences.
About Salam
Salam is a top telecommunications and ICT provider in Saudi Arabia, offering diverse connectivity and digital solutions across mobile, consumer, enterprise, and wholesale markets. The company focuses on driving digital transformation through advanced technologies, strong infrastructure, and customer-centric services.
About GreySkies
GreySkies provides advanced AIOps Service Assurance solutions to telecom operators and large enterprises. Its platform offers full-stack observability across networks, infrastructure, applications, and services, using AI-driven analytics, anomaly detection, and automation to boost reliability, optimize operations, and support next-gen IT and network environments.
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