MONTRÉAL, QUEBEC – 06/02/2026 – () – Hotels are increasingly relying on automation to meet growing guest expectations and address persistent staffing challenges. Against this backdrop, Sadie—an AI voice agent specifically designed for the hospitality sector—has launched a new integration with Cloudbeds, a top-tier unified hospitality platform. This partnership allows Cloudbeds users to automate incoming guest calls while maintaining a personalized, high-touch experience, supporting properties in boosting direct bookings and shifting staff focus to on-site service delivery.
Through this new integration, hotels using Cloudbeds can implement Sadie as a smart, 24/7 voice agent. Sadie picks up calls immediately, shares real-time room pricing and availability, and handles reservation creation or management directly inside the Cloudbeds platform. By linking voice conversations to live operational data, the solution enables hotels to address guest queries without lag time or hands-on involvement.
Serving as an extension of the front desk team, Sadie caters to a broad spectrum of guest needs 24 hours a day. Whether it’s booking or adjusting reservations, addressing service requests, or helping with late-night access problems, the AI agent offers prompt, multilingual support to both guests and hotel staff. By handling high call volumes and after-hours questions, Sadie helps ease front-desk crowding and cuts down on missed booking chances.
Cloudbeds states that this integration mirrors a rising demand for tools that merge automation with real-time precision. By connecting Sadie’s voice features directly to the Cloudbeds platform, hotels can manage reservations and guest queries more effectively while keeping consistency across all communication channels.
Sadie observes that hospitality teams face pressure to provide quick, tailored service at every interaction—often with scarce resources. Integrating with Cloudbeds lets the AI agent guarantee that every call is answered, every booking chance is taken, and staff can stay focused on delivering in-person experiences that are most important to guests.
Since Sadie pulls data directly from Cloudbeds’ live system, each interaction reflects the unique property’s pricing, availability, and brand tone. This results in a smooth, familiar guest experience starting from the first phone call all the way through their stay.
Jointly, Sadie and Cloudbeds offer hotels a way to update guest communication methods, get rid of long wait times and missed calls, boost direct revenue, and free up staff to focus on service quality and guest happiness.
About Cloudbeds
Cloudbeds is the hospitality industry’s only intelligent growth engine, providing a unified platform relied on by hoteliers in over 150 countries. Built to replace disjointed tech stacks, Cloudbeds consolidates operations, revenue management, distribution, and guest experience into one system. Its platform is augmented by Signals—a hospitality-specific AI model that assists properties in predicting demand, optimizing operations, and delivering more personalized and profitable guest journeys. Established in 2012, Cloudbeds has won numerous industry awards, such as accolades from Hotel Tech Report, the World Travel Awards, and Deloitte’s Technology Fast 500.
About Sadie
Sadie is a 24/7 voice AI agent created exclusively for the hospitality sector. Acting as a constant extension of hotel and restaurant teams, Sadie answers guest calls right away, shares property details, offers real-time availability and pricing, and handles reservations from start to finish. Based in Montreal and owned by Valsoft, Sadie prioritizes helping hospitality operators boost bookings, lighten staff workloads, and provide smoother, more personalized guest interactions.