MONTRÉAL, QUEBEC – 24/02/2026 – () – Restaurant operators looking to update their phone ordering systems will soon have a new integrated AI option available. Sadie AI and Payfacto have formed a strategic technology partnership to embed Sadie AI’s voice automation platform directly into Payfacto’s restaurant point-of-sale ecosystem. This collaboration facilitates smooth phone-in pickup ordering across various POS environments.
With this integration, Sadie AI’s voice ordering technology will function natively inside Maître’D Classic, Veloce, and Virtuo POS systems. The solution is engineered to automatically handle incoming calls, verify pickup orders, and input order data straight into the POS workflow. This removes the need for manual data entry and minimizes the risk of mistakes.
Even with the growth of online ordering, phone orders still represent a crucial revenue stream for restaurants. However, staff often find it difficult to juggle incoming calls with in-person customers during busy times. Issues like missed calls, long wait times, and order-taking mistakes can lead to lost sales and unhappy guests. Sadie AI seeks to solve this by automating the phone line, ensuring every call is answered quickly and processed correctly without interfering with front-of-house duties.
Stuart Lachovsky, VP of Partnerships at Sadie AI, observed that phone ordering remains one of the most difficult operational aspects for hospitality businesses. He remarked that integrating directly with Payfacto’s POS platforms—specifically Maître’D Classic, Veloce, and Virtuo—allows restaurants to protect their revenue while boosting order precision and operational speed.
Operationally, the integration provides several key benefits: assured call handling during rush hours, greater data precision via automated order entry, and a simplified workflow that does not require new hardware or significant changes to existing procedures.
Steven Raymond, Vice President, Sales PAY/POS North America at Payfacto, stated that this collaboration bolsters Payfacto’s POS offerings by incorporating intelligent voice features that tackle practical hospitality issues. He highlighted that the joint solution enhances both employee efficiency and the guest ordering experience.
Live Demonstration at RC Show Canada
The integration with Virtuo POS will be showcased live at the RC Show Canada in Toronto from March 8–10, 2026. Visitors to Booth 5031 can view a live Kitchen Display Unit (KDU) setup, demonstrating how voice-generated orders travel instantly from front-of-house interactions to back-of-house prep systems.
This presentation will give restaurant operators a direct view of how Sadie AI operates within the POS environment, emphasizing full automation from the initial call to kitchen completion. The demo highlights the dedication of both companies to providing practical, innovative tools for the hospitality industry.
About Sadie AI
Sadie AI offers an AI-driven voice platform created specifically for the hospitality industry. Serving as a virtual host, the system handles calls, takes orders and questions, manages reservations, and assists guest interactions 24/7. By automating phone communications, Sadie AI assists restaurants in growing revenue, refining operations, and freeing staff to concentrate on excellent in-person service.
Based in Montreal and a subsidiary of Valsoft, Sadie AI builds smart voice solutions aimed at improving guest engagement and achieving tangible business results in hospitality settings.
About Payfacto
Payfacto, headquartered in Montreal with operations in Canada, the US, and the UK, supplies restaurant POS software and integrated payment technologies. Its product range features the Maître’D and Veloce software lines, along with VelPAY, an integrated payment and POS system. Utilizing its proprietary gateway and POS tech, Payfacto supports a wide network of distributors and resellers, offering tailored solutions to hospitality operators globally.