CALGARY, AB – 14/02/2026 – () – To modernize operational collaboration across its distributed service network, KnowHow has formed a strategic partnership with Rainbow Restoration®, a Neighborly® brand with close to 400 franchise locations globally. This effort will roll out an AI-powered knowledge management system meant to unify expertise and simplify problem-solving throughout the franchise network.
Franchises with multiple locations typically grapple with a structural issue: though individual owners run their businesses independently, they often face the same operational situations. In the past, solutions were shared via phone calls, regional gatherings, or casual peer interactions—resulting in valuable institutional knowledge being scattered and hard to access broadly.
This new partnership aims to turn that collective expertise into a centralized, searchable knowledge ecosystem. Using KnowHow’s AI platform, operational insights—from insurance paperwork processes to technical restoration steps—can be collected, organized, and made immediately available across the network.
Josh Miller, President of Rainbow Restoration, said that while franchise owners have strong restoration expertise, they shouldn’t have to solve the same challenges over and over that others in the network have already fixed. He stressed that when an owner finds an effective solution to a tough problem, that knowledge should be instantly accessible to colleagues throughout the organization—not limited to occasional meetings or casual channels.
Peer collaboration has been part of Rainbow Restoration’s culture for a long time. Franchise owners often reach out to each other to share best practices and solve business problems. Pat Riley, franchise owner of Rainbow Restoration of South Central Iowa, says the new platform turns these valuable discussions into documented, searchable resources that help the whole system.
KnowHow’s platform is built to turn individual expertise into long-lasting operational infrastructure. With a mobile-first design, franchise teams can quickly find proven solutions, cutting downtime and speeding up service delivery. The outcome is a more responsive organization that can restore homes and businesses faster and more consistently.
This partnership also aligns with a larger trend of franchise brands investing in digital operational systems. As franchise networks expand in size and geographic reach, centralized knowledge systems are becoming essential for upholding brand standards and operational efficiency.
Leighton Healey, CEO of KnowHow, said the partnership builds on Rainbow Restoration’s existing collaborative strengths by making knowledge sharing instant and thorough. He added that faster access to tested solutions directly leads to better service results for local communities.
About KnowHow
KnowHow is an AI-powered knowledge management platform created to help restoration companies boost workforce productivity by providing instant access to operational processes and best practices. By bringing institutional knowledge into a centralized, mobile-friendly system, the platform enables consistent execution right from the start.
About Rainbow Restoration®
Rainbow Restoration®, a Neighborly® company, is a global franchise offering residential and commercial restoration and cleaning services. Founded in 1981, the brand provides services from water, smoke, and fire damage restoration to carpet and upholstery cleaning and deodorization. With nearly 400 locations worldwide, Rainbow Restoration® is part of Neighborly®, a global network of over 30 service brands with around 5,500 franchise locations across North America and Europe, serving millions of customers each year.