BLACKSBURG, VIRGINIA – 24/01/2026 – () – Across North America, independent communications providers are increasingly looking for enterprise-level tools to enhance service quality, operational efficiency, and customer satisfaction. To meet this demand, Ozmo, a provider of technology support solutions, has formed a strategic partnership with the National Content & Technology Cooperative (NCTC), allowing hundreds of regional operators to access advanced broadband and mobile support capabilities that were previously available only to large telecom companies.
The agreement will give over 650 NCTC member companies — which collectively serve about one-third of connected households and businesses in the United States and its territories — access to Ozmo’s suite of support solutions for both consumers and agents. These tools have been extensively used by tier-one telecommunications providers to simplify troubleshooting, speed up issue resolution, and enhance the end-user experience.
Through this collaboration, NCTC members can deploy scalable support platforms customized to their specific business requirements for video, broadband, and mobile services. By standardizing service workflows and incorporating intelligent automation, these solutions aim to help operators provide consistent, high-quality support interactions while lowering operational complexity.
Ozmo’s solution includes AI-driven conversational assistance, interactive training modules, virtual device environments, and application simulations. Combined, these features allow both customer support teams and end users to identify and fix technical problems more effectively, facilitating quicker onboarding and minimizing support obstacles.
For operators that are launching or growing mobile virtual network operator (MVNO) services, Ozmo also offers a comprehensive library of virtual devices that covers the North American smartphone market. This enables service teams to replicate real-world device behavior, ensuring precise troubleshooting across various operating systems, manufacturers, and network setups.
Industry analysts observe that this partnership represents a wider movement to modernize technical support infrastructure among independent operators. By merging Ozmo’s technology platform with NCTC’s member network, the initiative seeks to improve service reliability, boost subscriber satisfaction, and assist regional providers in staying competitive within an ever-evolving communications environment.
About Ozmo
Ozmo provides enterprise-level technical support solutions aimed at helping organizations enhance customer engagement and simplify issue resolution. The company concentrates on scalable, flexible platforms that deliver consistent service experiences across digital channels.
About NCTC
The National Content & Technology Cooperative (NCTC) is a Kansas-based, non-profit organization that represents nearly 650 independent cable and broadband operators throughout all 50 U.S. states and territories. NCTC negotiates content, connectivity, and technology solutions that promote operational efficiency, product innovation, and sustainable growth for its members.