HCSS Receives Six Stevie® Awards, Emphasizing Human-Centric Service Excellence

(SeaPRwire) –   HOUSTON, TX – 25/03/2026 – (SeaPRwire) – HCSS has garnered six significant honors at the 2026 Stevie® Awards, solidifying its standing as a top performer in customer service within the construction software industry. These accolades include three Gold Stevie® Awards and the esteemed People’s Choice Award for Favorite Customer Service, reflecting both professional recognition and strong user approval.

At a time when many technology providers are increasingly moving towards automated and AI-driven support, HCSS continues to prioritize a service model built on human interaction. The company’s consistent recognition, now for six consecutive years, underscores the effectiveness of this approach. Among this year’s distinctions, the Gold award for Contact Center of the Year highlights its enduring commitment to blending advanced technology with personalized assistance.

A crucial element of HCSS’s success is its industry-leading 98.78% First Call Resolution (FCR) rate, a metric that emphasizes its capability to resolve customer issues quickly and efficiently. Unlike many competitors who heavily rely on automated systems, HCSS offers round-the-clock, year-round support delivered by highly trained product specialists based at its Sugar Land, Texas headquarters.

According to Patrick Babb, Director of Technical Support at HCSS, the company’s performance metrics signify more than just operational efficiency. They represent meaningful, real-time assistance for contractors operating in demanding field environments. This perspective aligns with feedback from Stevie Award judges, who commended the company’s combination of robust product capabilities and genuine care for its users as a defining strength.

In addition to evaluations by the judging panel, HCSS’s receipt of the People’s Choice Stevie® Award further highlights the loyalty and satisfaction of its customer base. This recognition indicates that the company’s emphasis on human-centered support strongly resonates with its users.

HCSS maintains that even the most sophisticated software solutions require reliable human backing to deliver true value. By investing in both its technology and its personnel, the company consistently refines its service model and strengthens its relationships with customers.

For additional information, please visit www.hcss.com.

About HCSS
HCSS is a premier provider of construction management software specifically designed for heavy civil and infrastructure projects. Since its establishment in 1986, the company has developed solutions through close collaboration with industry professionals. Its platform, which includes HeavyBid, HeavyJob, and HCSS Fleet, integrates operations across the office, field, and equipment management to provide real-time insights and enhance workflow efficiency. Recognized as both an innovator and an industry leader, HCSS remains dedicated to delivering customer-centric solutions supported by its award-winning 24/7/365 service.