CAMDEN, N.J., Dec. 4, 2025 — Unusually early frigid temperatures have impacted the Northeast region, prompting New Jersey American Water to remind its customers to initiate measures now to safeguard their plumbing and avoid expensive repairs. Proactive pipe preparation before the onset of freezing conditions can help avert damage and manage water expenses during the holiday season.
“Sudden cold spells can catch anyone unprepared,” stated Ben Morris, vice president of operations at New Jersey American Water. “That’s why taking straightforward steps now helps prevent costly repairs and keeps water bills lower, particularly during a time when every dollar matters.” Morris further advised, “And if you have concerns about costs, please look into our assistance programs. We are here to support you in staying warm, secure, and stress-free this winter.”
Dedicating time to prepare your home now is straightforward and can prevent future anxiety. To prevent pipes from freezing and incurring expensive repairs:
- Identify and test your primary water shut-off valve, tagging it for rapid access in emergencies.
- Insulate exposed pipes with insulation or heat tape (even fabric or newspaper can provide some help).
- Drain irrigation systems and detach hoses.
- Insulate pipes situated in crawl spaces, garages, and exterior walls.
- Allow a small stream of water to flow overnight to maintain water circulation through the pipes.
- Leave cabinet doors beneath sinks open to facilitate the movement of warmer air.
In the event of frozen pipes:
- Immediately cut off the water supply. Do not attempt to thaw pipes without first closing the primary water shut-off valve.
- Gently heat the area surrounding the frozen pipe using a hair dryer, portable heater, or warm water. Ensure space heaters are not left unsupervised and refrain from using kerosene heaters or open flames.
- Gradually restore water flow once pipes are thawed, inspecting for any splits or leaks.
For customers who are away from their residence:
- Maintain your thermostat at 55 degrees Fahrenheit to inhibit freezing.
- Request a friend, family member, or neighbor to routinely inspect the property to verify heating functionality and confirm pipes haven’t frozen.
- Think about acquiring a freeze alarm, which dials a pre-selected phone number if the interior temperature falls below 45 degrees Fahrenheit.
Additional advice is available at .
Affordability remains a key concern for New Jersey American Water. The company provides customer support initiatives, such as the H2O Help to Others Program
, alongside adaptable payment plans, to aid customers throughout the winter. These provisions aim to alleviate financial strain as seasonal costs increase. Customers can gain further insight and submit applications digitally by accessing:
While focusing on cold weather readiness, it is crucial to recall that New Jersey is still under a drought watch. This indicates a substantial deficit in rainfall across the state, making water conservation paramount. Customers can track their water consumption and discover methods for more efficient water use online via their account. Further recommendations for saving water indoors and outdoors are available on or through the New Jersey Department of Environmental Protection’s .
Regarding New Jersey American Water
New Jersey American Water, an affiliate of American Water (NYSE: AWK), serves as the state’s largest regulated water utility. It delivers secure, pure, dependable, and economical water and wastewater services to roughly 2.9 million residents. To learn more, visit and connect with New Jersey American Water on , , , and .
SOURCE American Water